Privacy Policy

Mr O Casino may handle information that identifies a player, relates to an account, or is connected with activity on the website. The type and amount of information collected depends on how the website and services are used, the information needed to provide those services, and the checks required to keep accounts secure and compliant.

Account and contact details

When a player registers or updates an account, the site may handle details such as name, date of birth, residential information, username, account preferences and contact details. This may include information provided when a player contacts support, completes a website form, takes part in account checks, or communicates with Mr O Casino in another way.

Identity and verification information

To verify identity, age, eligibility and account activity, the site may request identity documents or other supporting information. Verification material can include information shown on official documents, images supplied for checking purposes, and records of checks carried out. Further information may be requested where necessary to protect an account, prevent misuse, or meet applicable legal and compliance responsibilities.

Payment and transaction records

The site may handle information about deposits, withdrawals, wagers, account balances, bonuses or promotional activity where applicable, and other account transactions. Payment providers may process payment details directly. Mr O Casino may receive transaction-related information needed to confirm a payment, investigate an issue, maintain accurate records and support account security. Full payment details are not necessarily stored by the site.

Device, cookie and usage data

When the website is accessed, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, language settings, time zone, pages visited, dates and times of access, referring pages and information about how the website is used. This information can help maintain performance, identify technical problems, protect the service and understand general usage patterns.

Information from other sources

Where appropriate, information may be received from payment services, identity and verification providers, fraud-prevention services, technology providers or other parties that support the operation of the website. Information received from these sources is handled for relevant account, security, compliance and service purposes.

Personal information is used for purposes connected with operating the website, providing the services, supporting players, protecting accounts and meeting applicable responsibilities. Depending on the circumstances, Mr O Casino may use information to:

• Create, administer and maintain a player account.
• Process deposits, withdrawals and other account transactions.
• Confirm identity, age, eligibility and account ownership.
• Carry out verification, security and anti-fraud checks.
• Detect, prevent and investigate suspicious, prohibited or unauthorised activity.
• Provide customer support, respond to enquiries and resolve complaints or account issues.
• Communicate about account activity, security matters, service notices and changes to website features or terms.
• Improve website content, functionality, performance and user experience.
• Monitor website activity, troubleshoot errors and maintain technical security.
• Meet record-keeping, compliance and other legal obligations.
• Protect the rights, property and safety of players, the website and relevant service providers.
• Send marketing communications where permitted and where the player has provided consent or another valid basis applies.

Some information is necessary to provide an account, complete a requested transaction or carry out a required verification check. If requested information is not provided, an account service, verification process or transaction may be delayed, restricted or unable to be completed. Essential account, security and service communications may still be sent where needed, even if a player has opted out of marketing.

Sharing information with service providers

Information may be shared with service providers that help operate the website and its services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, communications, customer support, security, analytics or other necessary functions. They are expected to handle information for the relevant service and in accordance with applicable requirements.

Information may also be disclosed where necessary to protect the website or its users, investigate suspected wrongdoing, respond to a lawful request, enforce applicable terms, or meet a legal or regulatory obligation. Information is not intended to be shared for unrelated purposes. Where third-party services are used, those providers may have their own privacy policies and terms.

Marketing communications

Where permitted, Mr O Casino may use contact details to send information about promotions, features or services. Players can withdraw consent to marketing at any time by contacting support@mrocasinos-au.com or by using an unsubscribe option included in a marketing message where available. Withdrawing marketing consent does not affect essential communications about an account, security, transactions or the operation of the service.

Cookies and similar technologies

Mr O Casino may use cookies and similar technologies to keep the website working, remember preferences, support account functions, improve security, understand website usage and measure performance. Some cookies may be necessary for core features, while others may help with analytics, personalisation or relevant communications.

Players can manage or restrict cookies through the settings in their web browser. Browser settings may allow a player to accept all cookies, reject some cookies, delete existing cookies or receive a notification before a cookie is stored. Blocking or deleting cookies may affect some website features, account functions or the way pages operate.

Security of information

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, security monitoring, authentication processes and safeguards for information transmitted through the website.

No website, device or method of transmission can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details private, sign out of shared devices and contact support promptly if they suspect that an account or personal information has been misused.

How long information is kept

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable obligations.

Closing an account does not necessarily result in the immediate deletion of every record. Certain information may need to remain available for compliance, fraud prevention, financial record-keeping, legal claims, security investigations or other legitimate purposes.

Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information held about them. These rights can be subject to identity checks, legal exceptions, technical limits or requirements to retain information.

• Access personal information held about you and request an explanation of how it is used.
• Ask for inaccurate, incomplete or out-of-date information to be corrected.
• Request deletion of your personal information where it is no longer needed or where deletion is otherwise available.
• Withdraw consent to marketing communications at any time.
• Ask questions about the handling of your information or raise a privacy concern.

How to exercise your data rights

To exercise a data right, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@mrocasinos-au.com. Please explain your request clearly and provide enough information to help locate the relevant account or communication. For security, additional information may be requested to confirm identity before a request is completed.

A request will be reviewed and handled within a reasonable period, subject to the nature of the request and any applicable requirements. If information cannot be provided, corrected or deleted, the reason may be explained where permitted. A deletion request may be refused or limited where records must be retained by law or are needed for another valid purpose.

Withdrawing consent to marketing does not affect the lawfulness of marketing sent before consent was withdrawn, and it does not stop essential account, security or service communications. A player may also manage certain preferences through account settings or browser controls where those options are available.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on this page. Players should review the policy periodically to stay informed about how information is handled.