Responsible Gaming

Gambling can be enjoyable when it remains a controlled leisure activity. It can also cause financial, emotional and personal harm if it becomes difficult to manage. There is no guaranteed way to win, and past results do not predict future outcomes. Each game is subject to chance or other relevant conditions, so avoid chasing losses or believing that a win is due.

Only use Mr O Casino if you meet the applicable legal age and eligibility requirements. Do not gamble on behalf of another person, allow another person to use your account or try to avoid account controls. Keep your account information secure and tell us if you believe someone else has accessed your account.

Practical steps before you play

• Decide how much time and money you can spend before starting.
• Use money set aside for entertainment, never money needed for rent, bills, food, education or other essentials.
• Set a deposit, spending or loss limit where that option is available, and keep to it.
• Take regular breaks and avoid playing for longer than planned.
• Do not gamble when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
• Do not borrow money, use credit intended for necessities or sell belongings to continue gambling.
• Do not chase losses by increasing stakes or returning immediately after a losing session.
• Keep gambling separate from your financial obligations and everyday spending.

A limit is most effective when it is realistic and respected. Consider setting a budget for each session as well as a broader weekly or monthly budget. Review your activity regularly so you know how much time and money you are spending. If your circumstances change, reduce your gambling or take a break rather than increasing your budget.

Gambling harm can develop gradually, and it may affect anyone. You do not need to wait until there is a serious problem before taking action. The following signs may indicate that gambling is becoming difficult to control:

• Spending more time or money gambling than you intended.
• Thinking about gambling frequently or finding it hard to concentrate on other activities.
• Increasing the amount you stake to achieve the same excitement.
• Feeling restless, irritable or uncomfortable when trying to reduce or stop.
• Trying to win back money after a loss.
• Hiding gambling activity, deposits, losses or account information from family or friends.
• Borrowing money, missing payments or experiencing financial stress because of gambling.
• Gambling to escape sadness, anxiety, loneliness, stress or other difficult feelings.
• Arguing with family, friends or colleagues about gambling.
• Neglecting work, study, relationships, sleep, health or other responsibilities.
• Trying to stop or cut down but being unable to do so.

If any of these signs apply to you, pause your gambling and seek support. A trusted family member, friend, doctor, counsellor or qualified gambling support service can help you consider practical next steps. You do not have to manage the situation alone, and asking for help early can make it easier to regain control.

If you are worried about someone else

Approach the person calmly and choose a suitable time to talk. Focus on what you have noticed and how it affects them, rather than blaming or shaming them. Encourage them to speak with a professional support service. You should not provide money to cover gambling losses or take responsibility for controlling another adult’s gambling. Protect shared finances where appropriate and seek independent advice if you are experiencing financial or emotional harm.

Mr O Casino may provide account features or support options designed to help customers manage their gambling. Depending on the service available, these may include deposit, loss or spending limits, time reminders, activity information, cooling-off periods and self-exclusion. The availability, operation and effect of a tool may vary, so review the relevant information carefully before using it.

Taking a break

A cooling-off period can provide time away from gambling without making a permanent decision. During a break, do not try to open another account or use another person’s account to continue playing. Remove saved payment details where appropriate, avoid gambling advertising and fill the time with other activities that support your wellbeing.

Self-exclusion

Self-exclusion is a stronger step for people who want to prevent themselves from accessing gambling services for a selected period or, where available, longer. If you request self-exclusion, follow the instructions provided and do not attempt to bypass the restriction. Self-exclusion does not remove any personal responsibility for managing finances, and it may not prevent access to every gambling service outside Mr O Casino.

Managing your account

1. Sign in and review your account activity, deposits and withdrawals regularly.
2. Choose limits that reflect your real disposable income rather than an amount you hope to win.
3. Request a break or self-exclusion if you feel unable to stay within your plan.
4. Contact the available customer support channel if you need help using a responsible gaming feature.
5. Do not create or use additional accounts to get around a limit, restriction or exclusion.
6. Keep records of your own spending if you want a clearer view of your overall gambling budget.

Responsible gaming tools are intended to support informed decisions, but they are not a substitute for professional help. If you believe gambling is causing harm, stop playing and speak with a qualified support provider as soon as possible.

If gambling is affecting your finances, relationships, work, study or wellbeing, confidential help is available in Australia through recognised gambling support services, healthcare professionals and community organisations. These services can help with counselling, financial planning, family support and strategies to stop or reduce gambling. Search for an Australian gambling support service in your state or territory, or ask a doctor or local health service for an appropriate referral.

You can also contact Mr O Casino through the customer support options made available on the website to ask about account restrictions, breaks, self-exclusion or other responsible gaming features. Support staff may explain the available process, but they cannot guarantee winnings, recover losses or provide financial advice.

Protecting your wellbeing

Gambling should never place you or another person at risk. If gambling has contributed to immediate danger, threats, violence or thoughts of self-harm, move to a safe place and contact emergency services or an appropriate crisis support service in Australia. If you are concerned about debt, seek independent financial counselling before borrowing more money or making further gambling deposits.

The safest choice for some people is not to gamble at all. Choosing not to open an account, taking a permanent break or asking for self-exclusion are valid decisions. Mr O Casino encourages customers to make decisions based on their own circumstances and to seek help whenever gambling no longer feels like a controlled form of entertainment.